Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Please email us

We take 2-3 business days to respond. 

Include your order number and applicable pictures.


Unfortunately we do not return or cancel items. Please make sure your order is correct before checking out.

Please email us as soon as possible. Once the shipping label is created we can not make changes. We are responsible for packages delivery to incorrect address.


Custom Cups - Please allow 4 weeks for us to complete your order. If you purchased an order from a viral tiktok please note we have received various orders and it can take us up to 6 weeks to complete your order.

Craft Blanks - 4 Business days

HTV or Sublimation prints - 10 Business Days